Return & Exchange Policy

1. Return & Exchange Window

We offer a 15-day Return & Exchange Policy from the date of delivery.

Customers may request:

  • Product Return
  • Product Exchange
  • Replacement (if applicable)

within 15 days of receiving the order.

 

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:

  • Be unused and in original condition
  • Be returned with original packaging, tags, invoice, and accessories (if any)
  • Not show signs of wear, damage, or alteration
  • Be returned within the eligible 15-day period

Products that do not meet these conditions may not qualify for return or exchange.

 

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged products
  • Products without original packaging
  • Customized or personalized items
  • Gift cards or promotional items
  • Items marked as “Non-Returnable” during purchase

 

4. Exchange Policy

If you wish to exchange a product:

  • You can request an exchange within 15 days of delivery.
  • Exchanges are subject to product availability.
  • If the requested replacement product is unavailable, customers may choose:
    • Store credit
    • Alternative product
    • Refund (if applicable)

AxoraLife reserves the right to approve or reject exchange requests after product inspection.

 

5. Return Process

To initiate a return or exchange:

  1. Contact our support team through the Contact Us page or customer support email.
  2. Share your:
    • Order ID
    • Product details
    • Reason for return/exchange
    • Product images (if required)
  3. Our team will review and confirm the request.
  4. Once approved, return instructions will be shared.

Customers are advised to securely pack the product before dispatching it.

 

6. Refund Policy

We provide a 100% refund for eligible returned products.

Refunds will be processed only after:

  • The product is received back at the AxoraLife warehouse
  • Product inspection is completed successfully

Once approved:

  • Refunds will be initiated to the original payment method
  • Processing time may take 5–10 business days, depending on the bank/payment provider

 

7. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

please contact us within 48 hours of delivery with clear images/videos of the issue. Our support team will assist with replacement or refund resolution.