Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are generally shipped within 5–7 working days from the date of order placement.
• Orders placed after 6 PM IST may be processed on the next business day.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During high order volumes, festive seasons, or unforeseen circumstances, shipping may take slightly longer. In such cases, customers will be informed via email, SMS, or WhatsApp.

 

2. Shipping & Delivery Time

We deliver pan-India through trusted courier partners such as Delhivery, Blue Dart, DTDC, Shiprocket, and other logistics providers.

Estimated delivery timelines:

• Metro Cities: 3–5 business days after dispatch
• Other Cities: 5–7 business days after dispatch
• Remote Areas: 7–10 business days after dispatch

Please note that delivery timelines may vary depending on location, courier availability, weather conditions, strikes, or other external factors beyond our control.

 

3. Shipping Charges

• We offer Free Shipping across India on all prepaid orders.
• Any applicable charges for special delivery requests or reshipment due to incorrect address details may be charged separately.

 

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email and/or SMS.
• Customers can track their shipment status using the tracking details shared after dispatch.

 

5. Delivery Attempts

• Our courier partners will make up to 3 delivery attempts.
• If the order remains undelivered after multiple attempts or due to an incorrect/incomplete address, the package may be returned to us.
• In such cases, reshipment can be arranged after address confirmation. Additional shipping charges may apply.

 

6. Address Verification

• Please ensure that your shipping address, pin code, and contact number are accurate before placing the order.
• Orders with incomplete, incorrect, or unverifiable address details may face delays or cancellation.

 

7. Delayed or Lost Shipments

• While we strive to ensure timely delivery, Axora Life is not responsible for delays caused by courier partners or unforeseen events.
• If your order appears lost in transit, please contact our support team for assistance.

 

8. Cancellation Policy

Orders may be cancelled before shipment confirmation. Once the order is shipped, cancellation requests may not be accepted.

 

9. Policy Updates

Axora Life reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be updated on this page along with the revised effective date.